At Emerald Enterprises, customer satisfaction is our priority. If you wish to return a product or report an issue with your order, you must notify us through our website (www.emeraldenterprise.co.in) or by email. Upon receiving your request, our customer support team will promptly review the complaint or return request and initiate the appropriate process.

All return and cancellation requests are subject to verification and approval by Emerald Enterprises. The acceptance of any return is at the sole discretion of the company after evaluating the nature of the request and the condition of the product.

A return or replacement request may be considered only under the following circumstances:

• The product received is damaged during transit.
• The product delivered is defective or not functioning as intended.
• An incorrect product or incorrect quantity has been delivered.
• The product has manufacturing defects reported within the specified return period.
• The item is unused, uninstalled, and returned in its original packaging with all accessories, manuals, labels, and invoice.
• The return request is submitted within the applicable return window specified by Emerald Enterprises.

Orders once confirmed may not be cancelled after dispatch. Customized, special-order, made-to-order, or non-returnable products cannot be cancelled or returned unless they are damaged or defective upon delivery.

After inspection and approval of the returned product, Emerald Enterprises may, at its discretion, provide a replacement, store credit, or refund as applicable. Refunds, where approved, will be processed through the original payment method within the applicable processing period.